We are sorry to hear this, Greg! Remove the impeller from the powerhead, and clean it with vinegar. Using a q tip with vinegar as well, swab out the inside of the powerhead. When you re-install it, be sure the little white plug is in place on the extension and the powerhead is fully submerged. If you continue to have issues, please call us directly at 1-800-322-1266.
Date published: 2017-02-06