Once they build up bio load, bio wheels should start and stop, but be able to start on their own again. I am assuming yours does not, from what you are stating. When cleaning "everything", be sure to remove the impeller and soak it in distilled white vinegar to remove any deposits along the shaft. Also, take a q tip or I prefer the corner of a paper towel, twisted, and soak it in vinegar, then clean out the motor region of the filter box. Check your bio wheel bearings to make sure they are in place properly, and not damaged. Using a q tip and vinegar, clean them well, then rinse and dry them, and rub a very thin smear of silicone lubricant on them. The bio wheel itself should never be cleaned, so if you cleaned that, you may have warped it. This filter comes with a 3 year warranty, please call us at 1-800-322-1266 if you need further assistance.
Date published: 2016-10-28