We are sorry to hear you are having this issue. We recommend taking the filter off of the tank, and removing the water, then the intake tube, impeller housing, and impeller. Check the well of the motor to make sure some gravel or grit, carbon, etc., did not get lodged down in there. You can swab it out with a q tip, if necessary. Check the impeller over for any issues. Plug the filter box into an outlet, without water in it, and drop the impeller down into the motor (without the impeller housing - just the impeller). If it spins, rattles, vibrates, etc., you have power, you just had something interfering with the impeller. If you get this noise, put it all back together again, and re-try it in the tank. If you hear nothing, call us directly at 1-800-322-1266.
Date published: 2016-12-29