BIO Wheel

Q. Do I need a BIO-Wheel?

Yes. Biological filtration is critical to the success of any aquarium. If your system has a BIO-Wheel, a culture of ammonia-neutralizing bacteria will grow on its surface. The bacteria will thrive because as the BIO-Wheel provides "wet/dry" biological filtration. As it rotates, the bacteria are nourished by the larger amount of oxygen in the air and water.

Q. My BIO-Wheel isn't turning. What should I do?

If your BIO-Wheel has, in fact, stopped completely, it is probably either because the BIO-Wheel is out of position or because water flow is not strong enough to push the BIO-Wheel.

If water flow is reduced...

  • Unplug your system.
  • Inspect the BIO-Wheel carefully to make sure that there are no obvious obstructions to rotation and that it spins freely when in proper position.
  • Remove the impeller housing and magnetic impeller assembly and make sure the impeller assembly is clear of any obstruction and free to rotate. With a clean cloth or brush, clean the impeller, intake tube and impeller housing.
  • Make sure your aquarium is filled to the bottom edge of the aquarium frame or the level specified in your owners manual.
  • Restart your system. NOTE: If you have a power filter that hangs on the back of the aquarium, be sure to fill the filter box with water.

Q. When should I clean or replace my BIO-Wheel?

Unless it becomes damaged, there is no need to ever replace your BIO-Wheel. A BIO-Wheel actually improves with age. 

Q. My BIO-Wheel is making a lot of splashing noise. Is that normal?

When a BIO-Wheel is new, it has a tendency to rotate more rapidly, which can cause a "lapping" noise. Over time, as the bacteria culture grows, the BIO-Wheel will slow and operate more quietly. (To immediately reduce the sound of water hitting the wheel, grab each end of the wheel simultaneously and gently turn them in opposite directions. This will cause the incoming water to contact one side of the wheel before the other, reducing noise level.) 

Do you have to take apart and clean every once in awhile

Asked by: Kitty2014
Yes! All filters should be taken apart every month or two and cleaned. Media should be replaced monthly.BREX
Answered by: BREX
Date published: 2016-10-21

The motor in pump work and water flows through but little fan doesnt move

Asked by: Kymba
That makes no sense to me as water cannot flow through unless the impeller is turning (the little fan). Take the impeller out and soak it in distilled vinegar for about 15 minutes after cleaning any debris off of it that you find. Swab out the motor with a q tip and vinegar as well.BREX
Answered by: BREX
Date published: 2016-10-17

Just bought tank came with biowheel 200 filter but after I plugged it all it is is really loud not sure what is wrong 

Asked by: LadyC
Well, you have to fill it with water, and the water level in the tank has to be near the top of the tank, so make sure these two things have been done correctly. If so, they pull the intake tube, impeller housing, and impeller out. Check the impeller for any issues, then re-seat it. You may even want to separate it from the impeller housing, re-connect them, then re-seat it. If you are hearing more of a water noise, take the bio wheel out and float it in the tank for 24-48 hours. BREX
Answered by: BREX
Date published: 2016-10-14

Where do I put fluval Aqua clear gravel is in front or in the back

Asked by: Moe1967
We do not make those products, so we are unable to answer that question, sorry. You should contact Hagen Inc. BREX
Answered by: BREX
Date published: 2016-10-14

I'm hoping u can help me my tank was not clearing up. So I went to pet smart and took a water sample with me. They said my ph was off the chart and the ammonia was high so I bought proper ph salt I beleave. I also bought fluval Aqua clear it's still not c

Asked by: Moe1967
If the pH is really high, that will cause the ammonia to be very toxic and you would begin to lose fish. If it is very low, it may indicate that the tank has a lot of organic matter, but your nitrate should also be extremely high in that case. The high ammonia is what is causing the cloudiness, and can lead to the death of the fish. I would not worry about adjusting the pH for now. Do a 30% partial water change and vacuum the gravel. This will reduce the amount of ammonia and help clear the tank a little bit. Use your normal de-chlorinator, wait a few moments, then add Tetra SafeStart Plus to boost your biological filter and bring the ammonia down. Wait 24 hours and re-test the water at that time. If the ammonia is continuing to come down, do NOT do anything else but monitor the tank. Doing more water changes, adding more chemicals, etc., may harm the SafeStart Plus (this is nothing but cultured bacteria), and wipe out the good work you did. In the meantime, only feed once a day, one piece of food per fish. BREX
Answered by: BREX
Date published: 2016-10-14

How do I get the bio wheel to slow down? It spins too fast and is noisy and splashes water. Old design allowed adjustment for this. 

Asked by: Joe F
There is no flow control on the Penguin, never has been. The old Emperor filter had a flow control. For new filters, however, remove the bio wheel and float it for a day or two. It will absorb water faster, weighting it down and making it turn more slowly. This will definitely cut way down on the noise and splashing.BREX
Answered by: BREX
Date published: 2016-10-12

I just purchased a new Escape 5 Hex to replace my 10 year old Eclipse Hex 5 - which I understand is a discontinued model. There is no Biowheel in the new Escape 5? Does this rely totally on liquid conditioners for the health of the tank?

Asked by: Marineland Fan
No, it uses a submersible filter with just a cartridge. Beneficial bacteria grows throughout the entire tank and filter system. BREX
Answered by: BREX
Date published: 2016-10-03

is there a way to quite a noisy impeller on my power filter or can I buy replacement parts.

Asked by: Rik 37
Depends on why it is noisy. The first thing to do is remove the impeller and soak it in white vinegar for about 15 minutes, after removing any hair or debris you may find. Make sure you swab out the motor region with vinegar as well. Check the impeller for damage. Ensure that the impeller is not pushed too far up into the impeller housing so that the blades are actually rubbing. If after you have tried these steps it is still noisy, make sure to use filter floss in the bottom strainer if you have sand as your substrate, and move any air stones away from the intake tube. Last, but not least, yes, the impeller is sold separately, through our website, other vendor websites, and local fish stores.BREX
Answered by: BREX
Date published: 2016-10-03
  • 2016-10-22T10:19CST
  • bvseo_cps, prod_bvqa, vn_cps_3.4.0
  • cp_1, bvpage1
  • co_hasquestionsanswers, tq_363
  • loc_en_US, sid_PF0100B, PRD, sort_recentAnswersFirst
  • clientName_Marineland