We certainly are disappointed to hear it isn't working. The first thing to do is remove the impeller and clean it, as well as inside the motor. This will usually get it up and running. If the tank is a marine one or you tend to have hard water, be sure to use white vinegar. If cleaning doesn't work, you would need to email something showing your original date of purchase along with your information to email@example.com.
Date published: 2019-07-30